Article 1 - Definition

PT Cyberindo Aditama or “CBN” is an internet service provider company, established under the rules and regulations of the applicable laws in the Republic of Indonesia.
CBN Fiber and CBN DirectNet Play or “Services” are telecommunication services in the form of data, voice, and images in the form of providing Internet Services and Internet Telephony Services for Public, Email, and Data Communication Network purposes, including, but not limited to, other derivative products in the future.
Customer is the registered party as stated in the Registration Form provided by CBN, either on behalf of themselves, companies or parties represented based on power of attorney and / or other evidentiary documents that are legally valid and applicable regulations.
CBN Equipment means Optical Network Unit/Terminal (ONU/ONT), Set Top Box/Digital Decoder, Remote Control, Antenna receiver and other supporting devices, including, but not limited, to other equipment and supplies needed in the future located at the Customer's location, as long as such equipment and supplies are recorded as belonging to CBN.
Location means the location where CBN Fiber and CBN DirectNet Play services are provided as stated in the Registration Form/other supporting documents.
Force Majeure are events that are unpredictable, have a wide impact and that occur beyond human power, including but not limited to natural events or disasters, epidemics, rebellions, riots, wars, fires, sabotage, general strikes, lightning, public power outages beyond the ability of the parties to overcome.

Article 2 - Use of CBN Services

CBN Terms of Service set forth below govern the Terms and Conditions set forth by PT Cyberindo Aditama as the service provider. Customers are required to read carefully because it may affect the rights and obligations of Customer in using the Service.
By registering and/or using CBN Services, Customer is deemed to have read, understood, comprehended and agreed to all contents in CBN Terms of Service.
These Terms constitute a legal agreement or engagement between the Customer and PT Cyberindo Aditama. If Customer does not agree to one, part, or all of the contents of CBN Terms of Service, then Customer is not allowed to use the Service as intended.
CBN will provide a Username and Password which is Customer's unique identity to accessibility in using and enjoying the Service. Customer is fully responsible for all activities using the Service and maintaining the confidentiality of the Password as classified information that should be kept confidential.
Customer acknowledges and is fully responsible that the information and documents submitted to CBN as a condition of registration for the Service are legally valid and truthful.
Customer is entitled to enjoy all the benefits and advantages obtained through the provision of the Service, while taking into account the Terms and Conditions imposed by CBN as a Service provider, including the rules and regulations of the applicable law in the jurisdiction of the Republic of Indonesia.
Customer hereby acknowledges and declares that CBN is exempted from any form of liability, for services used by Customer for any incompatibility of equipment and supplies used by Customer to enjoy the Services including if Customer has a cooperative relationship with other parties and/or there has been a combination of CBN's devices with third party devices that are not regulated in these Terms of Supply either partially or completely which will affect the quality of the Services enjoyed by Customer.
Customer hereby understands all risks of the use and / or inability of the Services provided by CBN, for which Customer is willing to release CBN from all claims for compensation both material and immaterial and other forms of responsibility arising from the existence of such risks.
Customers are not allowed:
1. For the convenience of all Internet users, Customer is not allowed to take deliberate actions that disturb or harm other parties, including but not limited to:
  1. Actions or attempts that cause disruption to a network or computer system or cause inconvenience to interested parties;
  2. Provide false information on the required data and information including personal identity related to the provision of Services provided by CBN;
  3. Renting, reselling, and/or transferring the use of CBN Services (either partially or wholly) to any other party without the consent of CBN;
  4. Make any changes to the configuration of CBN Services and/or supporting devices provided by CBN;
  5. Any other action or endeavor that may be deemed to have violated any applicable laws and regulations in the jurisdiction of the Republic of Indonesia.
2. Customers are prohibited from taking any action that may cause interference with the network and or other electronic systems related to or related to the provision of Services provided by CBN.
3. Customers are prohibited from giving gifts, tips, and/or other gifts that can be categorized as a gift that is not regulated in the provision of Services to CBN's installation officers, staff, affiliates, employees, managers and board of directors.

Article 3 - Installation

CBN will carry out the installation process for Customer if the conditions set by CBN have been fulfilled, including technical requirements in the form of Subscription Forms and other documents to be able to use and enjoy the Service.
CBN will carry out the installation process according to the work schedule agreed by Customer, with standard procedures set by CBN, where during the installation process, Customer or his/her representative must be on site and supervise the entire installation process until completion.

Article 4 - Equipment and Service Quality

As long as Customer is still registered as a Service user, Customer has the obligation to maintain and care for the CBN Device placed at the location. In the event of damage/loss of CBN service support devices, CBN will charge the cost of replacement/repair to Customer.
Customer is obliged to keep and maintain the CBN device at Customer's location so that it remains functional and in good condition and is suitable for use from the date of subscription until it is returned to CBN due to the expiration of the subscription period with CBN.
In the event of damage/loss of CBN Service supporting devices due to any cause, except as a result of Force Majeure, CBN will charge the cost of replacement/repair to Customer. If a CBN-owned device placed at Customer's premises is lost, damaged or destroyed for any reason whatsoever except as a result of Force Majeure circumstances and CBN's negligence, then Customer must replace the device or replace it at the price of the device when the loss or damage occurred.
In order to improve the quality of service provided to Customers and for internal network security, CBN reserves the right to conduct scheduled maintenance which will be announced within 3 (three) calendar days. CBN also reserves the right to perform emergency security measures which will be followed by notification via Customer's primary email.
For the purpose of checking the quality of CBN Services, Customer must allow CBN to be able to enter and inspect the device at Customer's location, in accordance with the work order shown by the employee / staff or officer appointed by CBN to Customer during the visit.
Upon termination of the Service and/or expiration of the subscription period, CBN devices placed at Customer's premises shall be returned by Customer to CBN in complete condition and without any visible or hidden defects.

Article 5 - Charges, Billing and Payment

For the provision of Services in accordance with their respective types, CBN is entitled to the following fees:
1. Installation fee, which must be paid by Customer before the Service commences;
2. Monthly fees, which according to the type of Service and/or additional facilities requested by Customer, must be paid on the due date of each billing month.
3. Additional fees for providing additional devices, materials and services during installation and/or during the subscription period.
The list of CBN surcharge fee is as follows:
1. For CBN Fiber Subscribers, DensTV Box rental fee of Rp. 45,000 (forty five thousand rupiah)/unit will be charged every month.
2. Withdrawal of ethernet cable outside CBN standard or exceeding 1 meter, an additional fee of Rp. 15,000 (fifteen thousand rupiah)/meter will be charged;
3. Withdrawal of Patch Cord cable outside CBN standard or exceeding 25 meters will be charged an additional fee of Rp. 25,000 (twenty-five thousand rupiah)/meter.
4. Replacement for damaged DensTV Box will be charged a fee of Rp. 500,000 (five hundred thousand rupiah)/unit.
5. Replacement for damaged CBN ONU/ONT will be charged at Rp. 1,000,000 (one million rupiah)/unit.
6. Replacement for damaged HDMI Cable will be charged at Rp. 50,000 (fifty thousand rupiah)/unit.
7. Replacement for damaged Remote Control will be charged at Rp. 100,000 (one hundred thousand rupiah)/unit.
8. Replacement for damaged RCA Cable will be charged at Rp. 50,000 (fifty thousand rupiah)/unit.
9. Replacement for damaged Adapter Set will be charged at Rp. 100,000 (one hundred thousand rupiah)/unit.
10. The cost of delivery for printed invoice is Rp. 20,000 (twenty thousand rupiah) in the JABODETABEK area and Rp. 30,000 (thirty thousand rupiah) in other areas for each delivery.
If Customer submits a request to move the service address, the Customer will be charged a relocation fee of Rp. 250,000 (two hundred fifty thousand rupiah).
Customers are not allowed to make bill payments in any form through CBN employees and/or officers at the installation location.
Billing for using CBN Services will be carried out in each Billing Cycle (Billing Period) and informed by CBN through the Billing Invoice/Invoice sent to Customer.
All taxes of the bill payment must be treated in accordance with the applicable tax regulations in the Republic of Indonesia.

Article 6 - Termination of Service

CBN reserves the right to terminate the Service before Customer declares to terminate the subscription period under the following circumstances:
1. Customer fails to pay its obligations in accordance with the procedures and conditions determined by CBN;
2. Customer has violated the prohibitions as stated in the CBN Terms of Service;
3. There is a request from state investigating officials for the purpose of investigation in accordance with the rules and regulations of the applicable law in the Republic of Indonesia;
  In the event of termination of Service, CBN and Customer agree to waive the provisions of Articles 1266 and 1267 of KUHPerdata.
Termination of Service as described in article 6 paragraph 1, will be followed / preceded by a prior notice / warning to the Customer.
The minimum subscription period is 12 (twelve) months, if at any time Customer wishes to terminate the Service before 12 (twelve) months of the subscription period, Customer must first give written notice no later than 14 (fourteen) days before the date of termination and must pay a penalty fee of Rp 1,000,000, - (one million rupiah).
Termination of service due to Customer's request or negligence in fulfilling this provision does not eliminate the obligations owed for the use of the service.

Article 7 - Warranties and Limitation of Liabilities

CBN is fully responsible for the quality of service provided to Customer except due to interruptions arising from Customer's negligence and/or the implementation of emergency security measures and other events that occur beyond the control of CBN (force majeure) as a Service provider including but not limited to a result of a court decision, new legal provisions and regulations that apply retroactively and the decision of the authorized Government Agency in issuing a policy legislation relating to the provision of CBN Services in the future.
CBN reserves the right at any time to reduce, add or change its Services including with future price changes, with prior notice through announcements on one of CBN's channels, email blasts, websites, and scrolling text, or on other media, except changes made by third parties.

Article 8 - Privacy and Copyright Protection

CBN guarantees to maintain the confidentiality of Customer data.
CBN has the right to provide information regarding the identity of registered Customers to authorized investigating officials in certain circumstances in accordance with applicable laws and regulations in the territory of the Republic of Indonesia.

Article 9 - Law and Jurisdiction

The non-performance of some or all of these Terms by either or both parties shall not constitute a breach of these Terms if it is caused by Force Majeure.
The contents and implementation of this provision are subject to the rules and laws applicable in the jurisdiction of the Republic of Indonesia.
In the event that a dispute arises due to the content and implementation of this provision, it will be resolved by direct deliberation between Customer and CBN.
If Customer and CBN cannot resolve the dispute by deliberation, then Customer and CBN agree to take legal action and appoint the South Jakarta District Court as the domicile of general and permanent law.
If there is a conflict or discrepancy between CBN Terms of Service and other documents that are still interconnected in the provision of Services provided by CBN, the applicable provisions in the CBN Terms of Service shall prevail.

Article 10 - Amendment and Variations

If any provision of the CBN Terms of Service specifically provides that the alternative provisions contained in the Documents relating to the provision of CBN Services to Customer shall prevail over the provisions contained in these CBN Terms of Service, then the alternative provisions contained in such documents shall prevail so long as they apply only to such documents and do not constitute a variation of any provision of the CBN Terms of Service.
CBN reserves the right to make partial or complete changes to the contents of the CBN Terms of Service in the future. Any changes can be seen on the CBN website with prior notice through announcements on one of CBN's channels, email blasts, websites, and scrolling text, or in other media, except changes made by third parties.

Article 11 - Customer Service Contact

Customer Service / Helpdesk
PT Cyberindo Aditama

Telephone: 1500780
Email: customercare@cbn.id
Website: https://www.cbn.id
Mobile Application:
- Android: https://play.google.com/store/apps/details?id=com.cbn.dicbn
- iOS: https://apps.apple.com/id/app/dicbn/id6502830087?l=id
Facebook: https://www.facebook.com/di.CBN/
Instagram: https://www.instagram.com/di_cbn/
Twitter / X: https://twitter.com/di_cbn

Customer Service information may change from time to time without prior notice to Customer.

CBN TERMS OF SERVICE