In commemoration of National Consumer Day, which falls on September 4th, CBN is holding a campaign called “CBN Fiber Customers Always in Our Hearts” as a token of appreciation to all CBN Fiber customers who have loyally entrusted their home internet needs to us.

The “CBN Fiber Customers Always in Our Hearts” campaign centers around diCBN app, designed to provide convenient services to every CBN Fiber customer. This application not only makes it easier for customers to manage their home internet services, but also provides access to various attractive offers, including:

Payment for CBN Fiber packages with 0% installment method provides various bonuses such as free internet packages for up to 3 months, additional internet speeds of up to 250 Mbps, and free installation fees.

A series of Game Pass gaming packages that offer features such as exclusive skins, in-game currency, and special items from favorite games such as Weekly Diamond Pass Mobile Legends: Bang Bang, PUBG Mobile, Honor of Kings, and Ayodance, which are sought after by players and online game lovers, worth IDR 900,000.

A variety of exclusive rewards from Cybro Loyalty. Customers can enjoy rewards and offers from various selected merchants.

CBN Fiber's Commitment to Customers

Since the beginning, CBN Fiber has been the top choice for people looking to enjoy fast and stable internet. CBN Fiber's commitment to customer satisfaction has also gained national recognition. This year, CBN Fiber won the Contact Center Service Excellence Award 2025, an achievement that confirms its consistency in providing quality customer service.

On this National Customer Day, CBN Fiber once again presents easy customer service through its Toll-Free Customer Care Service. This service is expected to make it even easier for customers to contact CBN Customer Care quicker, without time and cost restrictions.

With just one tap on diCBN app, customers will be directly connected to the customer care team who are ready to help 24/7.

In an effort to improve service quality, CBN Fiber is also conducting a National Customer Day Survey from 4-30 September 2025 via diCBN app. Through this platform, CBN Fiber customers are encouraged to provide direct feedback as inspiration for continuous improvement.

With the campaign “CBN Fiber Customers Are Always in Our Hearts,” CBN Fiber reaffirms that customers are not merely service users but key partners in the company's journey of innovation and growth. We are committed to consistently delivering fast, stable home internet and a digital experience that is enjoyable and full of added value for all Indonesian families.

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Celebrate National Customer Day : CBN Fiber Customers Always in Our Hearts

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