Internet connections that have been cut off suddenly can become a big problem, especially during the digital era where almost every activity is reliant on internet. Starting from work, studies, to entertainment, everything needs a stable connection.

General Causes to Internet Connection Problems

Problem with Modem or Router

Modem or routers that are not functioning well is a common cause of internet connection problems. Check if the device is functioning well and make sure that all cables that are connected to it are right and well.

Wrong Network Settings

The wrong network settings on your device can cause problems in connecting. Make sure the wifi settings or connection cable is right.

Disabling WPS (Wi-Fi Protected Setup)

WPS is a feature that makes sure that your device is connected to the WiFi connection by pressing one button or entering a PIN. Although practical, this feature can result in a security loophole. Disable WPS to increase a safe connection to the network.

Signal Interference

Other devices that utilizes the same frequency can disrupt your wifi signal. Make sure the router is placed in a strategic location that is free from any signal interference.

Easy and Precise Solutions for Internet Connection Problems

Restart the Modem or Router

The first step you can try is restarting the modem or router. Turn off the device for a few seconds, then turn it back on. This can help fix the connection that tends to break.

Fix Connection Cables

Make sure that every cable that is connected to the router or modem is in good condition and is placed correctly. Cables that are loose, broken, or ripped can cause the connection to break.

Reset Network Settings

If the problem persists, try resetting the network settings on your device. This can be done through the network settings in either your computer or mobile devices. Here is how to do it:

Mobile device: turn off your mobile data/wifi then turn airplane mode on for 10-60 seconds. Then turn your mobile data/wifi on again.
Computer/laptop: Turn wifi mode off for 1 minute, then turn wifi mode back on and connect to the internet again.

Move the Router to a Better Place

The router's position greatly affects signal power. Place the router in a high and open location to get a better signal.

Contact the Internet Service Provider

If the previous steps are not working, there might be a problem with your internet connection that is not related to the modem or router.

Choose trusted internet provider for your home

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Fast Internet

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Stable Connection

Full fiber optic (FTTx) network that ensures a stable connection with minimal disturbance.

Unlimited Quota

CBN Fiber does not use the "Fair Usage Policy (FUP)" for every internet connection.

Customer Service

Our Customer Service teamis ready to assist 24/7 through different platforms (LiveChat, WhatsApp, Hotline Call) to ensure that your conection problems will be dealt with.

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