On January 8, 2026, CBN marked its 30-year journey in the Information and Communication Technology (ICT) industry in Indonesia. Over the past three decades, CBN has continued to grow and transform to deliver relevant digital services and solutions across generations, while building a digital experience that continues to evolve without limits.

Under the theme “Connect Beyond Generations,” CBN reaffirms its commitment as a digital solutions provider that not only connects technology, but also people, businesses, and the future.

The Journey Began with a Vision as a Pioneer

Founded in 1996 in Jakarta, CBN began its journey as one of the pioneers of internet service providers in Indonesia. From the outset, CBN had a long-term vision to build reliable and trustworthy connectivity as the foundation for the growth of the national digital ecosystem.

Sustained investment in strategic infrastructure, including fiber optic development and strengthening international connectivity, has been an important stepping stone for CBN in providing global standard services and supporting the evolving needs of its customers.

Transformation Towards Digital Service Provider

Keeping pace with technological developments and market demands, CBN continues to transform itself—from a connectivity provider to an Information & Communication Technology Company, and now to a Digital Service Provider.

This transformation is realized through the development of:

Data center infrastructure and services,
Cloud computing solutions,
Integrated digital services for businesses (CBN Enterprise), and home internet (CBN Fiber).

CBN also provides integrated customer service support through omni-channels, namely Live Chat, WhatsApp, email, and hotline calls available on diCBN app. This app makes it easy for CBN Fiber customers to access services, information, and assistance quickly and conveniently.

Vision and Mission as the Foundation for Growth

For 30 years, CBN has adhered to its vision:

To be a leader in the Information and Communication Technology industry by providing the best and most reliable services that exceed customer expectations.

This vision is carried out through the mission to:

Providing solutions and innovations by utilizing technological developments,
delivering excellent service in every product and service for customer satisfaction,
maintaining integrity, and developing reliable and trustworthy human resources.

This vision and mission serve as CBN compass in facing technological changes that continue to occur from generation to generation.

Core Values that Color Every Service

CBN core values form the foundation for every decision and interaction with customers:

Integrity – Commitment to providing the best service honestly and responsibly.
Respect & Empathy – Respecting customers and partners with empathy in every service.
Innovation – Being a pioneer in the development and implementation of the latest technology.
Passion for Customer – Putting customer satisfaction as the top priority.
Excellence – Focusing on service quality and solutions that provide optimal value.

Sustainable Innovation for a Limitless Digital Experience

Entering its third decade, CBN continues to record various strategic achievements, ranging from expanding its service coverage, improving information security quality through ISO/IEC 27001 certification, to being recognized as a Google Gold Verified Peering Provider.

CBN also launched CBN Fiber Safe, the first home internet service with cyber protection insurance in Indonesia, as part of its commitment to providing a digital experience that is not only fast and stable, but also secure and relevant to the challenges of today's digital era.

Connect Beyond Generations: Stepping into the Future

At the age of 30, CBN views technology as a bridge that connects opportunities across generations. With the spirit of Connect Beyond Generations, CBN will continue to deliver adaptive, innovative, and sustainable digital solutions — creating infinite experiences through ever-evolving services and technologies.

This 30-year journey has become a strong foundation for CBN to continue moving forward, innovating, and growing together with its customers and Indonesia's digital ecosystem.

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30 Years of CBN: Connecting Beyond Generations

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