This Privacy Policy applies to PT Cyberindo Aditama or CBN (collectively “we”, “us” or “our” in this Privacy Policy).

This Privacy Policy describes CBN policies and procedures on the collection, use, store, and disclosure of your personal information when you use our website (https://cbn.id), online services, mobile applications (“collectively, the “Sites”), and when you sign up and use our products and services.

We may review, amend or update our Privacy Policy from time to time without prior written notice. You are advised to review this Privacy Policy periodically for any changes.

What personal information do we collect?

We collect your personal information in order to provide our products and services to you. The types of information we collect depends on which products and services you use, how you use them, and our relationship with you.

Below are the personal information we may collect:

Identity Information
This is information we need to make sure your identity is valid. Verifying your identity allows us to provide you with our products and services.
This information includes your name, date of birth, contact details, proof of identity documents, and payment information.
On-site Information
This is information we collect when you visit our offices or premises through CCTV or a written report.
Activity on our website, systems, and applications
This includes information collected via cookies and other technologies as well as information collected during network fault finding and diagnostic testing activities.
The information may include your internet Protocol (IP) address, operating system, browser version, cookie details, how you navigate through our website, and other diagnostic data.
Our products, services and website may contain links to other websites or platforms operated by third parties that do not comply to our Privacy Policy. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Information about products and services you have with us
This includes information technical information about your devices, such as hardware model, operating system version, serial number, our network performance and how you use our networks.

How do we collect your personal information?

Your interaction with us
Your activities might give us information about yourself when you fill out a form on our website, chat with us online or over the phone.
We may collect your information when you visit our website, use our products and services, and when you visit our offices or premises.
Other sources
We may collect information from sources like marketing mailing lists or commercially available information sources that contain personal, identity, geographic or demographic information, such as public posts on social networking sites and our trusted partners.
While using our mobile application
In order to provide features of the application, we may collect, with your prior permission
- Information regarding your location
- Pictures and other information from your device's camera and photo library
The information may be uploaded to our servers and/or a service provider’s server or it may be simply stored on your device. You can enable or disable access to this information at any time, through your device settings.

How do we use your personal information?

We may use your personal information to:

provide, manage and bill products and services to you;
verify your identity to protect against fraud;
manage your relationship with us through Customer Care related activities and technical assistance;
communicate with you through phone, email, SMS, chat functions and social media;
personalise and improve our website and mobile applications;
analyse network use, quality, and performance;
operate, maintain, develop, test and upgrade our products, system and infrastructure;
notify you with information about products, services and special offers that might interest you;
administer contests, competitions or other similar promotions, including the results and identifying the winners;
provide complimentary products or services, or rewards to you from trusted partners;
monitor, identify and block malicious activity and content, including risk of fraud, crime or misconduct;
identify breaches of our terms and conditions of service;
meet legal, regulatory and other requirements, including providing assistance to law enforcement, judicial and other government agencies;
create or share insights based your personal data that is aggregated and anonymised;
other related purposes.

We will not use your personal information for any purposes not permitted by law or beyond the stated purpose you have consented to.

How do we keep your personal information secure?

We strive to protect and prevent your personal information from loss, misuse, unauthorised access, disclosure or modification. We limits the access with strict verification process in our systems to prevent unauthorised access to our network and database systems.

However, please understand that transmission of data over the Internet or method of electronic storage may subject to loss and interception.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Who do we share your personal information with?

We may share your personal information with third parties that we work with to provide products and services on our behalf as follows:

companies in CBN Group;
business partners, marketing partners and authorised vendors, such as call centre agencies;
financial institutions and debt collection agencies;
professional advisors to assist us in business and corporate strategies and functions;
financiers, investors or other participants, such as service providers and rating agencies;
industry regulators and other government organisations, as required by local laws and regulations.

Questions?

If you have any questions about our Privacy Policy, please contact our Customer Care.

PRIVACY POLICY