You've scheduled to return a device, but unsure about the process? A CBN technician will come to your home to pick up the device. Please ensure that our technician follows the correct device returning procedure.

Here's how to identify a CBN technician and the device returning procedure:

The technician will be wearing a CBN uniform.
The technician will show you their ID and official work order from CBN.
After verifying the technician's identity, customers must confirm and mention their Customer ID to CBN Customer Care via live chat, WhatsApp, or by calling 1500780.

Please ensure that you do not make any payments, tips, or gifts to the technician or give the device to anyone who is not a CBN technician. If you encounter such a case, please report it immediately to CBN Customer Care.

If you have any questions or need assistance regarding this device pickup procedure, please don't hesitate to contact CBN Customer Care through various available channels: Live Chat, WhatsApp, and Hotline 1500780.

Thank you for your attention and cooperation. We are always committed to providing the best service to all CBN customers.

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Returning CBN Device Procedure

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