Amidst the rise of online scams impersonating internet services or fake customer service, CBN reminds all customers not to contact unofficial numbers or accounts.

The safest way? Always use diCBN app as the primary channel to connect with CBN Customer Care.

Now you don't have to worry anymore if you need assistance or want to ask questions about CBN services. Everything can be done directly through the diCBN app, which is faster, more convenient, and most importantly: 100% official and secure.

All Assistance Channels in One Application

Through diCBN app, you can choose various channels to contact Customer Care team at your convenience:

Live Chat: chat directly with CBN team without having to wait long.
Official WhatsApp: connected to a verified CBN WhatsApp number.
VoIP Call: direct calls from the app without credit charges (special service for certain tier customers).
Email Support: submit your complaint or question securely and confidentially.

All these features are available directly in diCBN app, which you can download at:

How to Log In to diCBN App

For CBN Fiber customers, here are the easy steps to log in for the first time on diCBN app:

Open diCBN app.
Enter the mobile number registered with the CBN Fiber service.
An OTP (One Time Password) code will be sent via WhatsApp CBN to the registered mobile number.
Enter the OTP code in the app for verification.

After successful verification, customers can immediately enjoy all the features of diCBN app!

Make sure your WhatsApp number is active and matches your CBN Fiber customer data so that the login process runs smoothly.

Official Channels Safe from Online Fraud

There have been many cases of fraud recently involving fake accounts on WhatsApp, social media, and even email.

Through diCBN app, you can ensure that all communication only takes place through official and verified channels, so there is no risk of your data or personal information being misused.

CBN is always committed to maintaining the security and comfort of its customers, including from potential cyber fraud or phishing that often targets internet users.

Other Features in diCBN App

In addition to Customer Care access, diCBN app also has many other features that make it easier for you to manage your CBN Fiber account:

Check Bills & Payment History

View bill details, payment status, and transaction history anytime.

Instant Payment

Pay bills directly from the app without any hassle, and get various payment promos such as 0% installments that are only available through diCBN app.

Report Issues & Monitor Status

Submit issue reports, monitor progress, and receive notifications about the status of your report.

Promo Notifications & Important Information

You won't miss out on the latest promo info or official announcements from CBN.

Giveaway & Cybro Loyalty Rewards

Enjoy various rewards from Cybro Loyalty and exclusive giveaways for CBN Fiber customers that can only be accessed through diCBN app.

Download diCBN App Now!

Make sure you're using diCBN app for easy and secure internet service. With diCBN app, all your internet needs become easier, faster, and free from worries about online fraud.

Always use official channels and enjoy safer and easier CBN services.

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Contact CBN Customer Care Faster & More Secure via diCBN App

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