Internet connection issues can happen anytime, but the first step you take to report them can determine how quickly the problem gets resolved. For CBN Fiber customers, the safest way to report an internet disruption is through the diCBN application.

Through this app, the reporting process becomes faster, easier to track, and handled directly through CBN's official system.

Why Report Internet Issues via the diCBN App?

There are several advantages customers gain when reporting issues through the diCBN app, including:

1. Secure and Verified

All communication takes place through the official system, keeping customer data better protected from cyber fraud, phishing, or misuse of information.

2. Faster Response

Reports submitted via the app are received directly by CBN's system and forwarded to the Customer Care team for immediate follow-up.

3. Easy to Track

Customers can monitor the progress of their report in real-time through the app without needing to follow up separately.

4. Convenient All-in-One Platform

Various service needs, including issue reporting and communication with Customer Care, are available within a single, unified platform.

How to Log In to the diCBN App

For customers using the diCBN app for the first time, here are the login steps:

Open the diCBN app.
Enter the phone number registered to your CBN Fiber service.
Input the OTP code sent via CBN's official WhatsApp channel.
Complete the verification process until you successfully access the app.

Ensure the WhatsApp number registered to your account is active so the login process runs smoothly.

How to Report a CBN Internet Issue via the diCBN App

Follow these steps to report an internet disruption through the diCBN app:

Open the diCBN app.
Select the Report Issue menu.
Fill in the details of the issue you are experiencing.
Submit the report.
Monitor the status of your report periodically through the app.

Faster Issue Reporting

Using the diCBN app helps customers ensure that the entire reporting and communication process is conducted through official channels. This is important for minimizing the risk of scams impersonating CBN services.

By utilizing the official channel, customers can receive assistance that is safer, clearer, and fully trackable. Report your internet issue by contacting CBN Customer Care through the diCBN app.

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diCBN App for Reporting CBN Fiber Internet Issues

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