As digital technology becomes more advanced, WiFi has become an essential part of our daily lives. When the WiFi is not working, one way to fix it is through troubleshooting. Read this article till the end to understand what troubleshooting really means!

What is Troubleshooting?

Troubleshooting is the process of identifying and resolving issues with computers, networks, or systems. Technically, it is divided into two types:

1. Forward Troubleshooting

This technique is used during the initial stages of diagnosing hardware problems. Examples include checking the power supply, inspecting CPU installation, and verifying RAM setup.

2. Backward Troubleshooting

Unlike forward troubleshooting, this method is used to detect issues after the device has been turned on. Examples include unreadable floppy disks, unresponsive buttons, or a blank monitor screen.

Common Causes of Internet Disconnection

Before jumping into troubleshooting, it’s helpful to understand the most common causes of internet problems. Identifying the root cause early can save time and lead to faster solutions. Here are the usual suspects:

1. Router or Modem Issues

Your router or modem might be outdated, have incorrect settings, or need a firmware update. Often, a simple restart can fix temporary glitches.

2. Internet Service Provider (ISP) Problems

Even if your devices are working fine, connection issues can still happen due to ISP outages, maintenance work, or network congestion.

3. Inadequate Internet Speed

Slow or interrupted connections often occur when multiple devices are connected at once, especially during streaming or video calls.

4. Device Too Far from Router

The farther your device is from the router, the weaker the signal. Thick walls, multiple floors, or metal objects can also block WiFi signals.

5. Issues with the Device Itself

Sometimes, the problem lies in your own device—such as incorrect network settings, outdated software, or malware infections.

Also read: Modem vs Router – A Simple Guide to Smoother Internet Experience

10 Easy Ways to Fix WiFi Problems

Now that you know the common causes, here are ten quick and simple steps to troubleshoot your WiFi:

1. Restart the Router or Modem

Turn off the device for 10–30 seconds, then turn it back on. This can refresh the connection and fix temporary bugs.

2. Check Power and Cables

Make sure your router/modem is properly powered and all cables (including LAN and power cables) are securely connected.

3. Check Router Indicator Lights

Look at the lights on your router. A red or unlit indicator usually means there's a problem. Refer to the user manual for more details.

4. Contact Your ISP

If everything seems fine but the internet is still down, contact your ISP to check if there are outages or issues in your area.

5. Reset to Factory Settings

If you suspect incorrect router settings, press the reset button (usually with a paperclip) to restore factory settings.

6. Check WiFi Signal Range

Ensure you are within the router's range. Move closer if needed or use a WiFi extender to improve coverage.

7. Update Your Router’s Firmware

Firmware updates can fix bugs and improve performance. Check the router settings for updates.

8. Check Network Settings on Your Device

Make sure airplane mode is off, you’ve selected the correct SSID, and there are no IP conflicts.

9. Scan for Viruses or Malware

Use antivirus software to scan your device. Malware can sometimes affect your internet connection.

10. Replace a Faulty Router

If your router is old or frequently problematic, it might be the time for a reliable, up-to-date replacement.

If you’ve tried all the above and your WiFi is still unstable, maybe it’s time to upgrade to a more reliable internet connection.

With a 100% fiber-optic network, CBN Fiber delivers strong and stable connections for everything you do online. Be the best version of yourself with smooth digital activities—because everyone deserves the chance to be a digital hero!

For more information, contact CBN Customer Care and follow our official social media @di_cbn for the latest updates.

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