CBN TERMS OF SERVICE

SERVICE SUPPLY

  1. This Services shall be provided to CUSTOMER as stated on each CBN’s Registration Form, therefore the CUSTOMER is willing to take full responsibilities for all activities of CUSTOMER’s username and shall be obligated to maintain the confidentiality of each password.

  2. CUSTOMER shall have the equipment ready to use, both hardware and software, license, permit, or clearance, that required to enjoy the Service.

  3. CUSTOMER reserves the right to enjoy any benefits and advantages acquired through the provision of these Services by binding to the rules and regulations applicable within the jurisdiction of the Republic of Indonesia.

  4. This Services shall be provided with Fiber Optic or Wireless infrastructure or other media, the choice of infrastructure that used by CUSTOMER must be adjusted with CUSTOMER needs and the availability in CUSTOMER’s area.

  5. CBN will place a Customer Premise Equipment (CPE), which is placed by CBN in CUSTOMER site. CUSTOMER is obliged to maintain, protect, and defend the CPE which is placed by CBN in CUSTOMER site, so it can be function properly since in the beginning of Services until the modem given back to CBN caused by the end of subscription period, by abiding to the Article 17 of this Terms of Service.

  6. If there is any other facilities and adjusted with CBN Services that used by CUSTOMER, CBN shall provide Service to CUSTOMER with following facilities as stipulated on Registration Form.

PROHIBITIONS AND SANCTION

  1. For the sake of convenience with other internet users, CUSTOMER shall not be allowed to carry out actions which are intended to disturb or disadvantage other parties, including but not limited to:

    1. Action or efforts which create disturbance to a network or computer system or causes inconvenience to any parties concerned.

    2. Any ID fraud so as to cause inconvenience to another internet users.

    3. Action or other efforts which may be considered to violate the prevailing norms, laws, and regulations of the Republic of Indonesia.

  2. CBN has the right to freeze/suspension or terminate Services before the CUSTOMER declares to stop the subscription, with following conditions; (a) CUSTOMER neglects the payment duties in accordance with the procedure determined by CBN; and/or (b) CUSTOMER violates other prohibitions as stipulated by these Terms of Service; and/or (c) Request has been made by Indonesian authority which required for official investigation of serious criminal action or any violations of Indonesia Law.

  3. Notification shall be made prior to freeze/suspension or terminate as stated by Article 8 point (a) and (b).

GUARANTEE AND RESTRICTIONS OF RESPONSIBILITY

  1. CBN hereby warrants that CBN shall provide the Service to CUSTOMER with a Service’s minimum conditions and adapted to infrastructure that used by CUSTOMER, which is refers to point 10. F (Subscription Form)

  2. CBN shall provide customer care online (email or phone) services, 24 (twenty four) hours a day, 7 (seven) days a week and customer services at CBN Office at weekday, From Monday to Friday from 9 am to 5 pm, if it's not in force majeure conditions.

  3. CUSTOMER is entitled to get billing adjustment as compensation if CBN failed to deliver the Services as stipulated in Article 10 of these Terms of Service. Adjustment shall be based on the following calculation:

    Screenshot 2025-09-16 at 03.00.49.png

    Dt = total downtime (hours and minutes) within one calendar month

    hM = total hours within one calendar month

    MC = monthly charge

    SLB = monthly Service Level

    SLA = Service Level

    R = Total Restitution

  4. The restitution as stipulated in Article 12 doesn’t imply in case force majeure and damage or downtime caused by CUSTOMER failure.

  5. The CUSTOMER hereby understands and aware of any risk on using the Service or incapability of the Service provided, therefore CUSTOMER releases CBN for any loss or responsibility due to such risk.

  6. CBN shall not be liable for the Service quality as the result of CUSTOMER equipment performance that required to enjoying the Service, error or incompatibility of Service on any third party, Internet Backbone problems, or in case emergency security actions and other events occurred beyond CBN capability as the Service provider (force majeure).

  7. Quality and/or downtime which caused by CBN CPE, will become CBN responsible as long as the CPE damage isn’t caused by CUSTOMER negligence and or force majeure conditions.

  8. If CBN Premise Equipment (CPE) is broken, damage or loss caused by anything except by force majeure conditions or CBN negligence, then CUSTOMER have to replace the CPE equipment or pay as the amount of the CPE price at the latest 1 (one) month after the loss or damage occur.

  9. To improve Service quality or in order to make internet security efforts, CBN shall have the right to conduct schedule maintenance or other activities. Schedule maintenance shall be informed to CUSTOMER at least 3 (three) calendar days prior to date of execution. CBN shallhave the right to conduct security emergency actions and would be followed with notification at http://noc.cbn.net.id and/or each CUSTOMER’s email.

FEE AND PAYMENT

  1. For providing these Service, CUSTOMER shall pay all fees as follows:

    1. Registration and Installation Fee as stipulated in Activation Report and shall be paid in full before the Service actived.

    2. Subscription Fee as stipulated in the Activation Report and shall be paid no later than 25th (twenty fifth) of the month.

    3. Any additional facilities or facility changes will be charged by the required administrative charge/fee pursuant to the CUSTOMER request.

  2. Fees shall be excluded of taxes, and charged to CUSTOMER. Fees can change at any time upon a notice of not less than 14 (fourteen) calendar days in advance sent through the default email and on CBN homepage at http://cbn.id/news/

  3. Any objection to any inovices of the Service shall be made no later than 7 (seven) calendar days after the date of receipt of the relevant invoice by the CUSTOMER. If the objection is not filled within such period, then the CUSTOMER will be considered willing to and therefore obliged to pay the invoice.

ACTIVATION AND SERVICE PERIOD

  1. The Service is valid since Activaton Date as stipulated in Activation Report that had been signed by representatives of CBN and CUSTOMER.

  2. Service Period is as set forth in Registration Form, since Service’s activation date.

  3. This Service period would be extended automatically for the same period, and next, except if CUSTOMER terminated the Service with give prior notification as stated in Article 26 of these Terms of Service.

  4. The provision of Article 24 above is not waive CBN’s right to freeze/suspension or terminate these Service anytime, as stated in Article 7 of these Terms of Service.

TERMINATION OF THE SERVICE

  1. If the CUSTOMER terminated the Service, CUSTOMER shall give prior notification 30 (thirty) calendar days before the end of the expiration date of Service.

  2. If the CUSTOMER terminated the Service before the term of Service expires as stated in Registration Form, CUSTOMER shall pay total Subscription Fee for any period unused.

CANCELLATION OF SERVICE

  1. If CUSTOMER make the cancellation of subscribing the Service after CBN perform the process of installation, and then CUSTOMER shall paid Installation Fee and other expense (if any) to CBN regarding the Agreement.

GOVERNING LAW AND MISCELLANEOUS PROVISIONS

  1. Failure to carry out part or all of Terms of Service by either or both Parties shall not be considered a violation of the Terms of Service whence it is caused by force majeure.

  2. An event of force majeure shall mean the occurence of any unforeseeable event with wide impacts and beyond human control, such as acts of God, fiber cut, epidemics, acts of terrorism, total communication failures, rebellions, rioting, warfare, fires, sabotages, general strikes, electricity blackouts, changes due to government regulations.

  3. Clause and the implementation of the Terms of Service is under the law of the Republic of Indonesia.

  4. Any dispute which may arise due to the contents and from the performance of these Terms of Service shall be resolved upon through mutual discussions between the Customer and CBN.

  5. Any such Dispute cannot be settled amicably by mutual discussion, shall be setled through South Jakarta District Court.

  6. CBN shall be responsible to maintain the confidentiality of the CUSTOMER's data and information as registered except for the purpose of investigation by the Indonesian Police Force or other conditions regulated by the prevailing law in the Republic of Indonesia.

  7. CBN shall have the right to modify the content from Terms of Service anytime, each modified can be seen at www.cbn.net.id and through official notification from CBN.

  8. The termination of Service due to the request or negligence of the CUSTOMER is satisfying these Terms of Service shall not nullify any outstanding obligations for the usage or Service.

  9. The translation of the Terms of Service was made to assist CUSTOMER in understanding the essence of these Terms and shall not be considered as the Terms. Therefore any dispute that may arise regarding the execution of the Terms of Service, both Parties shall agree to use the original documents written in Bahasa as signed by both representatives.